ORGANISATIONAL EFFICIENCY
We reduce complexity, lower overhead costs, and build structures that deliver. This secures competitive advantage and drives measurable EBITDA impact.
MAKING ORGANISATIONS WORK
Why Companies Lose Efficiency
Organisations rarely become inefficient on purpose. Complexity builds over time through mergers, carve-outs, organic growth, new regulations and evolving markets. Add investor expectations, new leadership agendas or major system changes such as S/4HANA, and structures quickly no longer fit the business they were built for. The result: rising SG&A costs, unclear responsibilities, duplicate work and a growing headcount that does not translate into proportional output. This erodes margins and holds back measurable EBITDA impact.
The Organisation
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Unclear roles and decision rights across functions
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Too many management layers slowing execution
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Structures designed for yesterday’s business model
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Resources allocated by history, not by value
The Processes
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Fragmented end-to-end workflows with high coordination effort
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Manual tasks that should be automated or eliminated
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Duplicate activities across functions and business units
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No clear ownership of cross-functional processes
Infrastructure & Systems
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Disconnected IT systems creating data silos
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Lack of transparency over capacity and resource allocation
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S/4HANA transitions exposing structural inefficiencies
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Limited use of digitalisation and AI for process automation
Delivering Measurable Results
What We Change
We support organisations across all relevant dimensions of the operating model to ensure that transformation is both effective and sustainable:
Organisational Development
We redesign organisations end-to-end, from operating models and management layers to spans of control and functional structures. Whether evolutionary fine-tuning or a full revolution, we rebuild for speed and resilience.
Processes
We map end-to-end workflows, eliminate duplication, and automate where it adds real value. This cuts rework, shortens cycle times, and keeps decisions and output moving at the speed your business needs. Every process change is tied to measurable efficiency gains and validated in practice.
Steering and Collaboration Models
We optimise governance structures to accelerate decision-making and build effective collaboration models. This includes evaluating shared service centres and make-or-buy decisions. From assessment to implementation, always with a clear impact.
Change and Communication
Efficiency programmes fail when people resist. We involve teams from the start, designing solutions bottom up rather than imposing change top down. Head, Heart and Hand in practice.
Culture and Leadership
We support leadership teams in embedding a results-driven way of working that balances efficiency with engagement. Sustainable cost reduction only works when people see the bigger picture and actively contribute to the solution.
Our Operating Model Approach
We design organisations around an integrated operating model. Organisation, processes, governance and systems are not optimised in isolation. They work as one, held together by the people who make it run. Our Target Operating Model approach ensures that every structural change aligns with your strategy, engages your organisation and delivers measurable EBITDA impact. From task analysis and SG&A benchmarking to RACI definition, steering model design and people enablement, we build clarity across every dimension.
Target Operating Model
Aligned for delivery
Organisation
Structures, roles and responsibilities aligned with strategic priorities.
Governance
Decision making, steering and accountability that keep change moving.
Systems
Digital and IT capabilities that support the operating model in practice.
Processes
Clear flows and ownership that reduce friction and improve execution.
Target Operating Model
We align organisation, processes, governance and systems so the model is consistent, implementable and built for delivery. People and change wrap around every dimension, because structures only deliver when the organisation moves with them.
Organisation
Structures, roles and responsibilities aligned with strategic priorities.
Governance
Decision making, steering and accountability that keep change moving.
Systems
Digital and IT capabilities that support the operating model in practice.
Processes
Clear flows and ownership that reduce friction and improve execution.
Tools and Data Driven Accelerators
We combine consulting expertise with an integrated toolset across all phases of the transformation. Each tool supports a specific step and ensures speed, transparency and measurable impact from start to finish.
Organisational Health Assessment
Structured assessment across business performance and people dimensions. Identifies strengths, blind spots and priority areas before the transformation begins.
ActivityQ
Web-based analysis of where time and effort actually go across the organisation. Makes activity patterns, workload and inefficiencies visible at role and team level as the foundation for any structural redesign.
H&Z Benchmarking Database
Proprietary benchmarks on SG&A cost ratios, spans of control, management layers and functional setups. Calibrates ambition and target levels against relevant peers from day one.
OrgMaps
Interactive organisation modelling tool to visualise structures, layers and spans of control. Enables rapid what-if scenarios for the future operating model and aligns stakeholders around one common picture.
Transformation Toolbox
A curated set of proven formats, templates and trackers spanning initiative management, communication, capability building and impact tracking. Keeps execution fast, consistent and measurable across workstreams.
Powered by Digital and IT Integration
Organisational efficiency does not stop at structures and headcount. We integrate digital and IT capabilities into every transformation, from S/4HANA driven process efficiency to AI powered automation of repetitive tasks. Working with our H&Z.digital team, we ensure that technology enables leaner operations rather than adding complexity.
Awarded Services
Selected Transformation Success Stories
Every initiative follows the same principle: align the operating model to the business strategy and deliver results that show up in the P&L. These selected cases show how we helped clients reduce overhead, redesign organisations and build efficiency that lasts.
“Mission accomplished: Due to the organization & communication concept of H&Z, the workers council, leaders and affected employees are crystal clear about why the restructuring measures are necessary.”
“We needed a consultant because we knew where we wanted to go, but not how to get there. H&Z deviated from the classic consultant concept and came across as sympathetic but fact-based. The consultants coached the relevant players throughout the entire project in a quiet but efficient manner. Simply with head, heart and hand.”
“The ideas developed within the internal teams were good, but management felt they were not sufficiently substantiated. Therefore, the consultants from H&Z in Munich were brought in (…).”
Our latest Insights
Let us help achieve your objectives
If execution slows things down, something in the system needs to change.
