Consulting for banks and insurers
Banks and insurers face a twofold challenge: income growth is reaching its limits, while the cost of IT, regulation and operations keeps rising. The cost base therefore becomes a strategic issue. We identify the most effective levers, both within your own organisation and in your spend with third parties, and implement them so that they improve the cost-income ratio for the long term.
THE ROOM FOR INVESTMENT IS SHRINKING
Legacy IT landscapes tie up budget and capacity, regulatory requirements demand additional effort, and bought-in services – from IT operations and software to consulting – drive procurement costs up year after year. At the same time, competition is intensifying: new providers win customers with lean structures and low prices.
Costs are growing faster than income. The gap between the two is closing, and with it the room to move the business forward:
Sven C. Schumacher
Partner
Those who manage their costs well today will have the funds to invest in AI, modernisation and growth tomorrow.
FOUR FORCES NARROW THE ROOM TO ACT
Each force is manageable on its own. Together they call for a new look at costs, service providers and the organisation.
Day-to-day operations tie up the budget
- Personnel and non-personnel costs keep rising
- Legacy systems drive maintenance and running costs
- Funds for modernisation and innovation are lacking
Dependence on service providers is growing
- Core processes rely on a few IT and cloud providers
- High switching costs weaken the negotiating position
- Services, prices and contracts often lack transparency
Regulatory requirements are increasing
- DORA adds to the existing outsourcing rules
- Demands on contracts, documentation and monitoring are growing
- Procurement, IT, business units and outsourcing management must work more closely together
Workload is growing faster than capacity
- Regulation, digitalisation and documentation increase the workload
- Experienced staff retire and take valuable knowledge with them
- Qualified specialists are hard to recruit
DELIVERING MEASURABLE RESULTS
WHERE WE CREATE IMPACT
Our focus lies where banks and insurers work with third parties: in procurement and service provider management. In addition, we shape the organisation and its processes end to end, so that the effects last and you stay in charge of your costs.
Positioning procurement as a strategic value driver
From an operational ordering process to a value-driven procurement function.
- Target picture, strategy and operating model for procurement
- Realignment of organisation, roles and governance
- Greater efficiency through digitalisation, automation and AI
Optimising procurement costs sustainably
Making non-personnel and service provider costs transparent and reducing them for the long term.
- Transparency on spend, suppliers and cost structures
- Development and implementation of category and sourcing strategies
- Improved tenders, negotiations and contract terms
Managing third parties effectively
Securing performance, reducing risk and meeting regulatory requirements.
- Setting up effective service provider management
- Optimisation of the service provider portfolio
- Meeting regulatory requirements, in particular DORA and MaRisk
Building a high-performing organisation and processes
Carrying the effects of procurement into the entire organisation.
- Development and implementation of operating models and shared services
- End-to-end optimisation of processes and interfaces, front and back office
- Support for transformation, implementation and change
IMPACT THAT MATTERS
“
Every bank and insurance company knows its purchasing figures – but what really matters is what we make of them. With the right levers, measurable effects can be achieved and room for strategic initiatives can be created. Our H&Z approach shows how to achieve sustainable procurement optimization.
“
REAL WORK REAL OUTCOMES
Results do not come from concepts. They come from execution.
FINANCIAL SERVICES DEEP-DIVES
TRACKING TRENDS IN THE FINANCIAL SERVICES INDUSTRY
Our Financial Services Pulse Check gives a clear, data-driven view of the strategic priorities, challenges and trends shaping banking and insurance.
- Strategic priorities of 150+ leading decision makers
- Where transformation, resilience and efficiency must focus
- Which levers move competitive strength
OUR LATEST INSIGHTS ON FINANCIAL SERVICES
TALK TO OUR EXPERTS
For tailored advice and insights, our experts are there to support you with strategic and operational guidance.
With head, heart and hand, from strategy to implementation.
