H&Z Connect
Service Roundtable
26.03.2026 | Munich
The H&Z Service Roundtable 2026 offered practical insights and clear strategies for building resilient, future-ready service organisations.
KEY TAKE-AWAYS
From Linear to Circular – A New Boost for the Service Business
In an open, confidential setting, we discussed how circular economy approaches and AI are reshaping service organisations with executives across industries – focusing on new value creation models, operational transformation and tangible business impact.
Our conversations revealed the following essential learnings:
- Circularity is becoming a core driver of new revenue streams in service, not just a sustainability initiative
- Refurbishment, reuse and return flows unlock significant lifetime value across products and assets
- Successful service transformation requires a shift from product-centric to solution-oriented business models
- AI is already delivering measurable impact in both operational efficiency and strategic decision-making
- Economic viability of circular models depends on clear steering logic, data transparency and scalable processes
a few impressions
SPEAKERS
Claudia Kratz
Commercial Managing Director — EUCO Rail Services
From linear to circular: How AI can advance maintenance and spare‑parts planning in the rail sector
Prof. Dr. Johann Gregori
Professor of Business Administration — Hochschule Offenburg
Circularity in Plant and Machinery Engineering: An Economic Control Model
Dr. Thomas Schlothane
Senior Manager Technology — TOMRA Systems GmbH
From Product to Solution: Rethinking Value Creation with Circularity and AI
Jochen Trommer
Director Sustainability Consulting — Encory GmbH
Circularity Meets the Business Case: How Circular Models Become Economically Viable
Manuel Moser
Sustainability Manager — PALFINGER AG
Refurbishment in Practice: Recovery, Take-Back & Service Potential
Dr. Torsten Schlüter
Chief Sales Officer — Doerrenberg Edelstahl GmbH
AI in the Steel Industry — Boost or Buzz?
Benjamin Reichenecker
Co-Founder & CEO — PartsCloud
From linear to circular: How AI can advance maintenance and spare‑parts planning in the rail sector
Jens Poggenburg
Executive Partner — AVL
HOSTS
