FEATURED SUCCESS STORY
Aftersales Strategy Backbone at Palfinger AG
Palfinger AG set out to scale its after sales business as a core pillar of its global growth strategy.
Together with rpc, H&Z structured a holistic strategy review and designed a customer-centric operating model with a clear implementation roadmap.
Strategy House Blueprint for a global aftersales model
4 ClustersGovernance · Network · People · Digital
Implementation RoadmapClear path from design to rollout
“
H&Z and rpc not only delivered a strategy – they gave us clarity, confidence, and practical tools to lead our global Aftersales transformation. Their external perspective was both challenging and inspiring – exactly what we needed to take Aftersales operations to the next level.
“
Our Client Impact
FEATURED VIDEO STORY
B. Braun’s Global Integration Journey
H&Z partnered with B. Braun to unify and streamline indirect procurement across 60+ countries — enhancing efficiency, transparency, and collaboration.
Client challenge
Indirect procurement differed heavily by region — unclear roles, inefficiencies, and untapped value across 40,000+ suppliers.
H&Z approach
We co-created Procure One with B. Braun teams — operating model, governance, category frameworks and streamlined policies.
- Global operating model for indirect procurement
- Clear roles, responsibilities & governance
- Shared capabilities & a global procurement community
Results
A globally integrated procurement function with stronger transparency, collaboration, and measurable value contribution — with momentum for what’s next.
Video
When pressure rises, clarity matters.
Costs. Time. Responsibility. This is the reality our clients deal with.
01 Reality
02 Decision
03 Impact
When pressure rises, clarity matters.
Costs. Time. Responsibility. This is the reality our clients deal with.
Decisions can’t wait. Neither can execution.
We help teams cut through noise, make the call, and drive it through the organisation.
That’s where we work.
We stay close. We take responsibility. We deliver outcomes — not slides.
Our Latest Insights
Let’s talk about impact.
If you are facing a decision that requires more than good ideas, we should talk.