Digital banking operations: The processing and productivity problem facing banks
Despite digitalisation, productivity is stagnating. H&Z identifies levers for end-to-end optimisation and digitalisation, removes implementation barriers and embeds operational excellence – for greater speed, quality and efficiency.
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Digital Banking Operations – Efficiency Promises Unfulfilled
Despite significant investments in digitalization and automation, operational bottlenecks persist.
The reality is clear:
The work is still there – but the people are not.
Many efficiency initiatives were launched but never fully implemented. Processes remain complex, inconsistent, and understaffed – all while customer expectations and regulatory pressure continue to grow.
Our approach:
With the H&Z Digital Operations Check, we deliver rapid, data-driven transparency. We identify structural improvement levers across quality, throughput time, value creation, and process variance – and support you from diagnosis through to implementation.
Secure exclusive insights
Get direct access to strategically prepared information and practical recommendations.
Get in Contact with our experts:
Sven C. Schumacher
Oliver Wehrkamp
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