
TPI Podcast #20
How do procurement leaders scale digital excellence beyond implementation? Karl Poulsen explains what it takes to build a high-performing procurement function at scale.
The Procurement Initiative Leaders Podcast
The Procurement Initiative Leaders Podcast, produced in collaboration with our friends at The Procurement Initiative and the University of St. Gallen.
Join Richard, Martina, and Mike as they sit down with industry leaders and experts to uncover the latest trends and insights in procurement, from exploring the transformative power of technology, data, digitisation, and AI, to unravelling the complexities of leadership, competencies, and talent management. Discover strategies for cost reduction and value creation, gain a deeper understanding of the impact of inflation, the economy, and geopolitics, and learn how to build resilient supply chains while effectively managing risks. We also delve into the crucial topics of ESG and the circular economy, exploring their implications for procurement leaders.
Tune in to the Procurement Initiative Leaders Podcast to unlock the knowledge and expertise you need to stay at the cutting edge of the industry and drive meaningful change within your organisation.
This podcast is available on Apple Podcast and Spotify.
EPISODE 20
DRIVING PROCUREMENT EXCELLENCE THROUGH DIGITALISATION AT SCALE
How do you lead a digital procurement transformation from a greenfield starting point and make it stick across a global organisation?
Richard McIntosh speaks with Karl Poulsen, Chief Procurement Officer at Hiscox, about building a modern procurement function designed to deliver excellence at scale.
Karl explains how digital tools helped move the organisation from fragmented spreadsheets to a centralised, technology-enabled procurement model.

Key Topics Covered in This Episode
- Building a business case for procurement technology
- Why cultural change matters more than systems
- Scaling digital procurement across global organisations
GUEST
KARL POUSLEN
Chief Procurement Officer at Hiscox. He brings broad experience building and scaling procurement capability in complex, international organisations, with a focus on digital transformation, governance, and embedding procurement as a strategic business function.
Visit Hiscox
HOST
RICHARD MCINTOSH
A Partner at H&Z Management Consulting, Richard brings over twenty-three years of experience supporting procurement leaders to deliver impact. Outside of work, Richard is an avid rugby fan and youth rugby coach, committed to inspiring the next generation through sport.
EPISODE 20






