SALES & CUSTOMER EXPERIENCE
Together with rpc, we reshape how organisations attract, develop and retain customers by combining data-driven sales effectiveness, value-based customer journeys and operationalised experience design.
This integrated approach enhances conversion, deepens loyalty and ensures that every touchpoint delivers measurable commercial value.
CUSTOMER CENTRIC GROWTH
Design journeys that sell and experiences that last
H&Z supports organisations in building sales functions that are efficient, customer-centric and strategically aligned.
This includes improving sales effectiveness, professionalising account management, designing targeted value propositions and establishing seamless end-to-end customer journeys.
Clearer structures, better tools and smarter decision-making enable teams to operate with confidence and consistency.
Customer experience becomes a growth engine — not a marketing activity.
RPC — The Retail Performance Company
rpc helps organisations design outstanding customer journeys, implement sales models and steer performance globally. As a joint venture of BMW and H&Z, rpc combines automotive grade sales excellence with consulting strength, covering consulting, coaching, qualification, talent and data analytics from one source.
Sales and Customer Experience in Practice
Customer Insights and Data Analytics
Turn data into action with segmentation, persona profiling and behavioural insights that inform sales motions and content.
CX and Journey Design
Design future proof journeys that link online and offline and translate brand into moments that convert.
Omnichannel and Store Experience
Integrate channels, roles and tools so customers get one coherent experience from first touch to service and renewal
Sales Excellence and Enablement
Equip teams with coaching, training and playbooks so the new experience is delivered consistently in the field and in retail.
Performance Management and Loyalty
Set KPIs that connect touchpoints to value, steer with live dashboards and run continuous improvement across markets.
Why H&Z x RPC
We connect strategy, people and technology to make customer centric growth real. With H&Z you get consulting excellence, cross industry expertise and hands on delivery. Together with rpc we ensure that sales and experience programmes scale across markets and channels.
End to end from strategy to execution
Proven transformation in 200+ CX projects
Industry expertise from automotive to retail
Partnership with rpc for deep sales and journey know how
READY TO ELEVATE CUSTOMER VALUE?
Explore the landscape and individual offerings from rpc or/and let’s talk about your challenges.
