12th Service Roundtable

Our 12th Service Roundtable explored service-driven business models, installed base strategies, strategic partnerships, and co-creation.

KEY TAKE-AWAYS

Driving Competitive Advantage Through Service-Driven Business Models

At our recent exchange on strategic service innovation, the discussions focused on how companies can leverage service-oriented models as a strategic tool to secure competitive advantages in uncertain times. The dialogue highlighted the importance of strategically utilising existing customer relationships and technological innovation, building long-term, trust-based partnerships, and developing offerings iteratively in close collaboration with clients.

Our conversations revealed the following essential learnings:

Capitalise on the Installed Base: Serve both your own and competitors’ equipment through modernisation, maintenance, software updates, and cybersecurity
Strategic Partnerships: Deep, trust-based collaborations rather than purely transactional relationships provide a foundation for long-term resilience
Speed Over Perfection: Rapid iterations with customers help validate and shape offerings, creating real impact through co-creation

Watch the recap from this years event!

HOST

WE LOOK FORWARD TO WELCOMING YOU to our future events!

Sebastian Schleicher

Senior Consultant

Paul Ammann

Senior Consultant

Dr. Roman Bauer

Partner

As Partner at H&Z with more than 30 years of experience in industry and consulting, I support the railway industry in turning complexity into opportunity – from digital transformation and new business models to driving sustainability.

Florian Oesterle

Partner

YOUR CONTACT

Any Questions?

We look forward to hearing from you.

Jule Hiller

Senior Expert Events