Lead time reduction in order management

Client Challenge

Kappa Optronics is on a strong growth path, driven by the rising demand for advanced optronic systems in defence and automotive. But with increased order volumes, the company faced structural bottlenecks:

• Long delivery lead times
• Growing customer dissatisfaction due to missed deadlines and lack of transparency

• Quality issues and unreliable planning across the value chain

   

Without action, Kappa risked falling short of market expectations despite its technological edge.

H&Z Approach

H&Z applied a structured and pragmatic approach to transform order management from the ground up:

• Defined a clear target picture for a future-ready order management setup
• Analysed the current end-to-end process, including roles, interfaces, tools and systems
• Identified inefficiencies and prioritised fields of action

• Developed a concrete, actionable roadmap with targeted measures

   

Close collaboration with the Kappa team ensured not only technical improvements but also internal alignment and ownership.

Results

The transformation led to tangible and measurable success:

• Establishment of a long-term improvement programme in line with the strategic goals
• Implementation of over 10 concrete measures to reduce throughput times and increase process quality
• Establishment of clear roles and responsibilities for smooth implementation
• Significant efficiency gains, greater planning reliability and improved customer satisfaction

Kappa can now process increasing order volumes much faster, more transparently and more reliably, thus securing a clear competitive advantage.