Remote service solutions – a game-changer for specialised machinery manufacturers and customers

For both the manufacturers and operators of specialised machinery, the challenges of maintaining and servicing a non-standardised machine base have always been significant. Ensuring up-time has often resulted in time-consuming and even crisis-level after-sales and service requirements. If the complexity of after-sales wasn’t challenging enough, travel restrictions caused by pandemic lockdowns has made the issue critical.  

Remote service solutions allow manufacturers to constantly monitor equipment and diagnose faults and malfunctions in advance. Connectivity through technology is a game-changer. And once machines and components are networked and integrated into smart condition monitoring solutions, it then becomes possible to implement predictive maintenance based on usage, wear and qualitative output at an early stage.   

Simplified maintenance and fast response times add up to benefits in customer-satisfaction and savings in both time and cost, as well as opening-up opportunities for manufacturers to offer additional after-sales value-adding services. However, implementation isn’t straightforward and requires technology, organisational and business change. From implementing centralised knowledge databases, machine and component-specific sensor solutions, right through to leveraging augmented reality, the solution set is extensive and can be complex.   

H&Z support clients in the machinery & equipment manufacturing industry to transform their operations through digitilization. If you would like to discuss how it could change your business, please get in touch.